Documentation & FAQs

After signing up, go to Settings > Properties and click "Add property". Enter your property name, address, and room count. Your first folio template is created automatically.

Go to Settings > Team and invite staff by email. Assign them a role: Owner, Manager, or Front Desk. They will receive an invite link to set up their account.

Yes. When you first log in, HSTAY guides you through adding a property, creating your first folio, and sending a check-in link. You can replay the walkthrough from the Help menu.

Create a folio for the guest and click "Send check-in link". The guest receives a link via email or SMS. They fill in their details, upload their ID, and submit. The folio is updated automatically.

HSTAY accepts Aadhaar card, passport, driving licence, and voter ID. The guest uploads a photo of their document and a selfie for verification.

Yes. Staff can enter guest details directly into the folio on behalf of the guest. ID documents can be scanned and uploaded from the dashboard.

Open the guest folio and click "Generate invoice". HSTAY compiles all charges — room rate, services, and extras — into an itemised invoice. You can preview before sending.

Yes. Enter your GSTIN in Settings > Billing. GST will be calculated and displayed on all invoices. You can configure different tax rates per service type.

Yes. From any invoice, click "Send by email". The invoice is delivered as a PDF attachment to the guest email address on the folio.